tag:blogger.com,1999:blog-15914227.post7515918620989117592..comments2023-10-19T20:24:30.761+08:00Comments on Orpheus Sings the Guitar Electric: Screwed Up Weekenddarkorpheushttp://www.blogger.com/profile/02565452271408221461noreply@blogger.comBlogger11125tag:blogger.com,1999:blog-15914227.post-88146810503937211662007-10-10T11:56:00.000+08:002007-10-10T11:56:00.000+08:00dark: p.s. its important to choose your battles. s...dark: p.s. its important to choose your battles. sometimes i go months between corporate go-rounds. sometimes? i do stuff like put the box my merchandise came in back into the mail with a return address label on it so they have to pay shipping again. ONCE? I even got a free credit for Siouxsie's The Scream after doing that. Best Buy had done a shoddy stereo installation the week before and tried to double-charge for speaker mounts that had just been installed 2 years before and were in perfect shape.<BR/><BR/>cheers!<BR/>DocDoc Martianhttps://www.blogger.com/profile/05362026969730034890noreply@blogger.comtag:blogger.com,1999:blog-15914227.post-84378338026040915362007-10-10T11:50:00.000+08:002007-10-10T11:50:00.000+08:00dark: right now? i'm unemployed and averaging 35 h...dark: right now? i'm unemployed and averaging 35 hours a week human rights work (telling off beanbags, posting relevant news articles to relevant politicians, coming up with methods of civil disobedience, brainstorming and putting out fires). I hate to think how many hours a week I'd be working if I actually had a job. Mom's good with me, she knows I have a strong graphics background and can type 100wpm+ so she ain't worried about nothing and me? I'm stoked that I have the opportunity to help people in need instead of toadying up to merchants with attitude, been there, done that.<BR/><BR/>Cheers!<BR/>DocDoc Martianhttps://www.blogger.com/profile/05362026969730034890noreply@blogger.comtag:blogger.com,1999:blog-15914227.post-46039214481312533392007-10-10T11:20:00.000+08:002007-10-10T11:20:00.000+08:00Doc Martian I'm suddenly curious -- what do you do...<B>Doc Martian</B> I'm suddenly curious -- what do you do for a living exactly?<BR/><BR/>I guess I am more passive than yourself. When I'm really pissed I tend to either walk away or do something else to distract me, like the laundry -- which always seems more productive. (It's very cleansing!)<BR/><BR/>But good for you on the FedEx case. :)<BR/><BR/><B>Heather</B> Thanks -- and I like how you handled the incident with the shoe store. In this case I believe your feedback was a good reminder to the management that maybe they have to pay more attention to staff training. That $50 was good money spent for important feedback on their customer service.<BR/><BR/><B>Imani</B> Well, the exact word used by the administrator was "discrimination" -- so I'm assuming the issue is with my criteria. Oddly, the focus of the administrator is on the US postage policy which no longer offers surface mail.<BR/><BR/>They miss the point that it's not about the nationality of the moocher. If someone is from Japan and they don't send overseas, I'm still going to decline to send to them. <BR/><BR/>The irony is -- everytime you mooch a book -- there's an automatic message that reminds you the other party has the right to reject a mooch. <BR/><BR/>Then the administrator comes around to tell me it is against Bookmooch policies for me to reject mooches for my stipulated reason. <BR/><BR/>Huh? Can they be more contradictory?darkorpheushttps://www.blogger.com/profile/02565452271408221461noreply@blogger.comtag:blogger.com,1999:blog-15914227.post-36293332244532811462007-10-10T09:08:00.000+08:002007-10-10T09:08:00.000+08:00As you know I'm with you all the way and find it r...As you know I'm with you all the way and find it rather incredible that people were upset about this. I don't even care how you worded it unless the complaint was about <I>how you worded it</I> and not your criteria. Who gives a flying whatever what constraints people are under unless it somehow makes it cheaper for you send stuff to them? There they are in a continent that probably possesses both in barter and purchase systems the largest resource in the world for books written in English and they're whining about one individual in Asia?<BR/><BR/><I>Ugh.</I>Imanihttps://www.blogger.com/profile/09647980707788075258noreply@blogger.comtag:blogger.com,1999:blog-15914227.post-9775918672917941642007-10-10T00:40:00.000+08:002007-10-10T00:40:00.000+08:00Also I agree with Doc. I went shoe shopping in a f...Also I agree with Doc. I went shoe shopping in a fairly upscale chain and waited on the floor, shoe in hand for about 5minutes whilst listening to the staff giggle and talk in the back room. Finally someone came out, I handed the shoe to them and walked out. They thought I was crazy I'm sure but the same day I called the head office of that shoe company and complimented them on the shoes I'd previously bought and enjoyed and that I'd always had excellent service but at this particular location...well anyway they sent me a certificate for $50! I didn't expect it or request it but it was a nice bonus.Heatherhttps://www.blogger.com/profile/13979896448183348883noreply@blogger.comtag:blogger.com,1999:blog-15914227.post-84595816179712617782007-10-10T00:35:00.000+08:002007-10-10T00:35:00.000+08:00I think I'm on your side. If I was unwilling to se...I think I'm on your side. If I was unwilling to send overseas then why should I be upset with others who aren't? I'd be interested to know the wording of the complaint.Heatherhttps://www.blogger.com/profile/13979896448183348883noreply@blogger.comtag:blogger.com,1999:blog-15914227.post-3674971705866340252007-10-09T23:06:00.000+08:002007-10-09T23:06:00.000+08:00i figure that for every minute of their time i was...i figure that for every minute of their time i waste, it costs them upwards of $20, some peon has to read it, and usually that has to be followed by a reading by some middle management guy (these things are never easy and i always holler until i get to the top of the food chain.) and that sometimes followed by a reading by a ceo (cuz i send it to a ceo too and go wookit whut weenies you got workin' for yah! so if i occupy an hour of their time, i figure it costs whatever corporation has been incompetent or unscrupulous $1,200 give or take a couple hundred, and i'll just talk and talk and repeat the same points in different intonations and levels of criticism. i used to do phones for a lil' typesetting shop in a kinko's copies. i know how to drive people nuts. also be sure and ask for recompense for your time whenever your time is getting sucked by some bonehead employee, or if shipping is late, or if you just haven't recieved satisfaction after doing everything right, ask them for a gift certificate for YOUR time because YOUR time is worth recompense. Of course, if a company is working with you, no sweat. If they're not? find someone to offer you a hat or a keychain or a gift certificate or some goodie you want on their website. It doesn't always work, but sometimes if your feedback is good and its obvious that you aren't starting the problem, just addressing it, i've had people give me gift certificates for $50.00 for just telling them what a pain in the ass their bidness is, just have to make your point with them clearly and with a solution set. Of course, sometimes that solution set is just whack the guy on phones in the head with a rolled-up newspaper, but often more elegant solutions present themselves and can be moderately profitable.<BR/><BR/>why be patient? cuz it usually pays off, especially if you get into it.<BR/><BR/>cheers!<BR/>DocDoc Martianhttps://www.blogger.com/profile/05362026969730034890noreply@blogger.comtag:blogger.com,1999:blog-15914227.post-29571036985752009722007-10-09T21:59:00.000+08:002007-10-09T21:59:00.000+08:00Doc Martian Where do you find the stamina to keep ...<B>Doc Martian</B> Where do you find the stamina to keep at it? Very often I just give up -- it takes endurance and a lot of energy to just keep at it.darkorpheushttps://www.blogger.com/profile/02565452271408221461noreply@blogger.comtag:blogger.com,1999:blog-15914227.post-81998864711993895642007-10-09T18:01:00.000+08:002007-10-09T18:01:00.000+08:00I like to write letters to corporations that suck....I like to write letters to corporations that suck. here's one i wrote fedex after nearly 3 weeks of runaround trying to get a guitar returned to the shipper. http://tinyurl.com/3bnmoe<BR/>be sure and read the quoted text on the first one. i made about 3 customer service reps lose their minds with that one. I figure... if a corporation is going to make me crazy, then it is my sacred duty as a consumer to make them at least as crazy as they made me.<BR/><BR/>cheers!<BR/>DocDoc Martianhttps://www.blogger.com/profile/05362026969730034890noreply@blogger.comtag:blogger.com,1999:blog-15914227.post-77525416430651220942007-10-09T09:09:00.000+08:002007-10-09T09:09:00.000+08:00I guess the administrators felt they had to respon...I guess the administrators felt they had to respond to a complaint -- but of course I think they are being unjustly heavy-handed. (I'm also bias about this too)<BR/><BR/>Just wish they would lift the suspension NOW.darkorpheushttps://www.blogger.com/profile/02565452271408221461noreply@blogger.comtag:blogger.com,1999:blog-15914227.post-3362054823333853822007-10-09T04:52:00.000+08:002007-10-09T04:52:00.000+08:00wow, that is so completely unfair. I can't believe...wow, that is so completely unfair. I can't believe they suspended your account because of that.<BR/><BR/>Most of the books I have mooched or tried to mooch are located in the USA, and more often than that, their owners are not willing to ship overseas. Now, I completely understand why people would be unwilling to do that. Like you said, it can get quite expensive. But then being upset because someone else won't ship overseas to them either makes absolutely no sense.<BR/><BR/>Ah well...I guess no place is perfect. Like you said, it is mostly a good place. It's too bad things turned out that way for you. It really is unfair.Ana S.https://www.blogger.com/profile/16092495983972185943noreply@blogger.com